Digital transformation (DT) reimagines the fundamental ways your company generates revenue, delivers value to customers and interacts with the market. The shifts are not just technical—they also impact culture, organizational processes and collaboration.
A robust process for collecting user feedback and identifying problems that can be solved with digital alternatives. Rather than a linear approach of gathering requirements, developing solutions, testing and training, DT projects follow an iterative process of designing, prototyping, collecting user feedback and improving solutions to capture full value potential.
Identifying the goals that will drive change and laying out a plan to accomplish them. For example, a digital-transformation initiative might focus on improving customer experience and productivity, or enhancing safety procedures or supply chain efficiency. It might also focus on introducing new products and services, or adapting business practices to take advantage of digital opportunities like social media or remote working capabilities.
Relying on a strong foundation of infrastructure to support the digital transformation. This includes networks that deliver real-time operational data, industrial IoT sensors and systems for analyzing and protecting data. It might also include cloud technologies, workflow automation platforms and tools to secure and manage data and identity in a distributed environment.
Creating a vision for continuous transformation, and building a team that can deliver it. Managing digital transformation requires ongoing innovation, balancing near-term pressures with long-term sustainability and resilience. Leaders are recognizing the need for a continuous approach to enabling their teams to achieve performance improvements that will keep them ahead of competitors.
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